Customer Relations in a World of Digitalization

Our society and the businesses that we operate are rapidly changing through digitalization, that’s an undisputable fact. Social media, technical shifts and new customer behaviours are types of new realities that we all face; some better than others.

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Seeing is believing

Visual communication is tremendously powerful. Images trigger emotions and attitudes, increase attention and recollection. About half of our brain is dedicated to processing images, and it’s done at a staggering speed. In fact, the brain processes an image 60.000 times quicker than processing written text. While interpreting an image comes natural, reading is something we had to learn.

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